Real-time SLA tracking, automated KPI deductions, and WhatsApp-first communication — built for the Gulf region's most demanding property portfolios.
From work order creation to invoice deduction — the system governs, humans execute.
Automatic timers with pause/resume logic. SLA runs only when the system is waiting on service delivery — not approvals or access.
8 weighted metrics, threshold-based penalties, capped at contractual limits. Transparent, auditable math every month.
All 17 roles interact through WhatsApp. Tenants report issues, technicians upload photos, supervisors approve — all via chat.
Auto-generated preventive maintenance from imported asset lists. Daily distribution, KPI tracking, defect detection on-site.
Mandatory arrival photos, GPS capture, before/after repair evidence. No job closes without proof. Audit-ready.
Role-based PR approval routing, spare parts accountability, store keeper confirmation. Every part tracked from issue to return.
Request comes in. AI evaluates context. System decides actors. Humans execute. Every step logged, timed, and auditable.
Tenant reports via WhatsApp. AI classifies priority P1-P4 automatically.
System assigns technician by skill, location, shift. SLA timer starts.
Arrival photo, repair, evidence upload. Spare parts tracked. PTW enforced.
Supervisor inspects. Tenant feedback. KPI updated. Invoice adjusted.
Each stakeholder gets a purpose-built interface. Property owners, facility managers, and field teams — all connected in real-time.
Organization Admin, Client Admin, Client Rep, Client Executive
Property governance, SLA visibility, KPI reports, tenant management, and approval workflows.
SP Admin, FM Manager, Engineer
Work order execution, technician management, PPM scheduling, inventory, and subcontractor control.
All 17 roles
Report issues, receive assignments, upload evidence, approve actions — all through conversational AI.